Update training is invaluable. This will reinforce the precepts that you learned in your initial training, and, hopefully, alert you to some of the places where you have let things slide, or remind you about safety nets that you are not using. It should also introduce you to some new ideas and challenge you to change some of your work practices to match procedures, and manuals.


Course Curriculum

  • 1

    Introduction

    • Introduction

    • Navigating the course

    • Managing Human Error
  • 2

    Human Performance

    • Human Performance

    • Swiss Cheese Video

    • Human Performance quiz
  • 3

    Error Management

    • Error Management

    • Types of Errors

    • How much does a washer cost video?

    • Case study - China air washer

    • Error Management
  • 4

    Fatigue

    • Fatigue

    • How much sleep did you get last night?

    • Fatigue quiz
  • 5

    Distractions

    • Distractions

    • Distraction quiz
  • 6

    Awareness

    • Awareness

    • Awareness test

  • 7

    Complacency

    • Complacency

    • Awareness and complacency quiz
  • 8

    Teamwork

    • Teamwork

    • Steve Jobs on Teamwork and Communication
  • 9

    Pressure and Stress

    • Pressure and Stress I

    • Pressure and Stress II

    • Pressure and Stress quiz
  • 10

    Knowledge and Resources

    • Knowledge

    • Knowledge and Resources quiz
  • 11

    Communication

    • China Air and Kennedy Ground
  • 12

    Tuninter Case Study

    • Tuninter Case Study (a)

    • Tuninter Case Study (b)

    • Tuninter Case Study Quiz
  • 13

    Norms

    • Norms

    • Norms quiz
  • 14

    Assertiveness

    • Assertiveness

    • Assertiveness quiz
  • 15

    Wrap Up and the Final test

    • Final quiz Part I

    • Final Quiz Par II

    • Final Quiz Part III

You may be interested in the other courses we have online:

  • Human Factors Initial
  • Human Factors for pilots performing elementary work
  • QA (Quality Assurance for CAR 573.09)


We also offer consulting and audit services. These include:

  • QA program development
  • independent audits, for any or all functions that you specify
  • Audit services updating and support

Contact us at[email protected] or call 613-652-4312 for information and pricing.

Register for QA